Terms and Conditions

1. Service Provider

• Business name: Joto.sk, s.r.o.
• Registered office: Bratislavská 2543/108, 902 01 Pezinok, Slovak Republic
• Company ID: 44 807 767
• E-mail: info@skeletio.com
• Website: skeletio.com
• Commercial Register entry: Commercial Register of the Municipal Court Bratislava III
• Tax ID: 2022845000

2. Nature and Scope of Services

Through the order form on the website, the customer may order in particular the following services:

• registration of one or more internet domains,
• provision and setup of hosting space,
• basic configuration of the server environment, email services and DNS,
• setup of security certificates and standard technical elements necessary for operation,
• installation of the Skeletio system,
• preparation of a basic content website or starter version of a website.

3. Order and Conclusion of Contract

1. The customer selects the requested domain or domains, the type of hosting solution, and fills in the required contact and billing details in the order form.
2. Before submitting the order, the customer has the opportunity to check and correct the entered data.
3. By submitting the order, the customer confirms that they have read and agree to these Terms and Conditions.
4. The contract is concluded at the moment the order confirmation is delivered by the service provider, usually by e-mail. Before acceptance, the service provider is entitled to verify, supplement or reject the order, especially if the requested domain is unavailable, the order contains incorrect information, or there are technical or security obstacles.

4. Prices and Payment Terms

• Service prices are stated during the ordering process. Unless stated otherwise, the prices are final and include VAT.
• The total price may consist in particular of the price for domain registration, the price for hosting, and the price for setup, installation or related technical work, if stated in the order.
• The customer is obliged to pay the price using the payment method stated in the order or invoice.
• The service provider is not obliged to begin domain registration, hosting setup or technical implementation before the price has been properly paid, unless agreed otherwise.
• For recurring service periods, the customer may be issued a payment request or invoice for the next period. Failure to pay on time may result in non-renewal, restriction or termination of the service.

5. Service Period and Renewal

• Domain registration, hosting and the use of the Skeletio system are generally provided for a period of 1 year, unless stated otherwise for a specific service.
• After the agreed period expires, the service may be renewed for another period upon payment of the renewal fee according to the current price list or an individual agreement.
• If the customer fails to pay for the next period in time, the provider shall not be liable for the loss of the domain reservation, hosting termination, restriction of services, deletion of backups after internal retention periods, or release of the domain to third parties in accordance with registrar rules.

6. Legal Regime of the Domain, Hosting and Skeletio System

• The customer acknowledges that, as part of the service, the provider arranges domain registration, technical hosting setup and deployment of the Skeletio system under its own technical and contractual regime, including the use of third-party infrastructure.
• The domain, hosting solution, server environment and Skeletio system may be administered, managed or registered in the name of the provider for technical and administrative purposes, in particular for security, unified administration and protection against unauthorized interference.
• The customer acquires the right to use the service during the paid service period to the extent agreed in the order; however, this does not constitute a transfer of ownership of the infrastructure, server, Skeletio core system, or the provider’s accounts and licenses, unless expressly agreed in writing otherwise.
• The provider is entitled to restrict or refuse direct access to server interfaces, hosting administration, root access, registrar accounts or other sensitive technical environments where necessary to ensure the security, stability or integrity of the service.
• If the service package includes user access to website administration, e-mail or other parts of the system, such access will be provided according to the agreed scope.
• Content, texts, images, materials and data delivered by the customer remain the property of the customer or their rightful owner; however, the customer is responsible for ensuring that they hold all necessary rights.

7. Delivery and Activation of the Service

• After payment, the provider will begin technical processing of the service, in particular domain registration, hosting setup, environment configuration and system installation.
• Delivery time depends on domain availability, technical conditions and the customer’s cooperation. The provider is not liable for delays caused by third parties, especially domain registrars, infrastructure providers, certification authorities or network outages.
• The service shall be deemed delivered or activated in particular at the moment of domain registration, hosting setup, making the website accessible, providing access credentials, sending activation confirmation, or making the agreed output available.
• The provision of the service, in particular domain registration, hosting setup, configuration of the server environment, e-mail services, DNS records, SSL certificates, preparation of the basic technical environment, installation of the Skeletio system and related technical steps, is usually completed within 48 hours from payment confirmation and delivery of all necessary information by the customer. In justified cases, in particular due to unforeseen technical obstacles, delays caused by third parties or other circumstances beyond the provider’s reasonable control, this period may be reasonably extended. In such case, the customer will be informed without undue delay.

9. Complaints and Liability for Defects

• The provider is liable for ensuring that the service is provided in accordance with the contract, the order and generally binding legal regulations.
• The customer is obliged to notify any defects or deficiencies without undue delay after discovery, by e-mail to info@skeletio.com, together with a description of the defect and contact details.
• The provider shall handle complaints within the time limits and in the manner required by applicable law.
• A service defect does not include unavailability, outage or restriction caused by the customer, an unauthorized third party, force majeure, failures beyond the provider’s control, or scheduled maintenance.
• The provider is not liable for content published by the customer, infringement of third-party rights by the customer, or damage caused by incorrect instructions or incomplete materials supplied by the customer.

10. Customer Obligations

• to provide true, complete and up-to-date information when placing the order,
• to provide the necessary cooperation for activation and administration of the service,
• not to use the service for unlawful purposes, spreading harmful content, spam or attacks against third parties,
• not to interfere without authorization with the server, hosting, configuration, source code or security mechanisms,
• to ensure that content and materials supplied to the provider do not infringe third-party rights or legal regulations.

11. Suspension or Termination of the Service

• The provider is entitled to temporarily restrict or terminate the service if the customer breaches these Terms and Conditions, uses the service in violation of the law, threatens system security or is in default with payment.
• The provider is entitled to carry out necessary technical interventions, migration, maintenance or security measures even without the customer’s prior consent where necessary to protect the service, infrastructure or third parties.
• Upon termination of the service, the customer may be allowed, to a reasonable extent, to retrieve their data, if technically possible, safe, and not contrary to the nature of the service or legal and contractual limitations of third parties.

12. Intellectual Property

• The Skeletio system, its technical solution, structure, source code, graphic elements, database and system layers, documentation and related know-how are protected by intellectual property rights of the provider or third parties.
• The customer is not entitled to copy, resell, lease, sublicense, reverse engineer, alter or otherwise use the Skeletio system or any part of it beyond the agreed purpose without the provider’s prior written consent.

13. Personal Data Protection

The provider processes customers’ personal data to the extent necessary for receiving and handling orders, providing the service, invoicing, communication with the customer and fulfilling legal obligations. Details of personal data processing are set out in a separate Privacy Policy published on the provider’s website.

15. Final Provisions

• These Terms and Conditions form an integral part of every order and contract concluded between the provider and the customer through the website.
• Legal relationships not regulated by these Terms and Conditions shall be governed by the laws of the Slovak Republic.
• If any provision of these Terms and Conditions becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions.
• The provider is entitled to reasonably amend or supplement these Terms and Conditions. The wording effective at the time the order is submitted shall apply to the contractual relationship, unless otherwise required by law or agreed by the parties.
• These Terms and Conditions become effective on the date of their publication on the provider’s website.